Frequently Asked Questions
Everything you need to know about your underwater adventures.
How long does shipping take for diving equipment?
Standard UK delivery typically takes 2-3 working days. For international orders, shipping times vary between 5-10 working days depending on the destination and customs processing.
What is your return policy for wetsuits and drysuits?
We offer a 30-day return policy for unused items in their original packaging. Please ensure that suits are tried on over clean undergarments to maintain hygiene standards for a full refund.
Do you offer servicing for regulators and BCDs?
Yes, Mike's Dive Store provides professional servicing for most major brands. You can drop your gear at our London showroom or mail it to us for a comprehensive safety inspection and overhaul.
Are the products covered by a warranty?
All new equipment sold comes with a full manufacturer's warranty, typically ranging from 1 to 2 years, covering any defects in materials or workmanship.
Can I get expert advice on choosing the right dive computer?
Absolutely. Our team consists of active divers and instructors who can guide you through the features of various models via phone, email, or our live chat service.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and offer finance options through Klarna for larger equipment purchases.